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Logistics Policy
2024-08-08 16:25:29

I. Logistics Carrier Process:
The international parcel transportation process involves the following steps: Selecting a merchant to ship your goods → Goods processed at the warehouse → Packaging at the FunBay warehouse → Logistics provider/airport security check → Waiting for mainline arrangement → Transportation to customs port (may require transit) → Port processing center operations → Customs clearance process → Destination warehouse receiving → Distribution to pick-up point → Pick-up at the designated location. All of these steps require time, and special customs clearance procedures may take longer. If your package has not been updated within the expected delivery period, please be patient. We appreciate your understanding and support.

  1. Delivery Time: The delivery time is calculated from the moment your package status shows "Shipped" and is estimated to take 8-15 days to reach the pick-up point. This timeframe includes the entire international logistics process and serves as a basic reference. In case of special weather conditions, customs issues, or logistics provider delays, the delivery time may be significantly affected, so please allow enough time for your package to arrive.
  2. Shipping Fee Calculation Rules: Shipping fees are variable. You can log in to the App, select your country and route, and view the route details to see the specific shipping fee prices and calculation methods.
  3. Weight Concerns: If you have any doubts about the weight, you can request an on-site weighing when picking up the package at the pick-up point, and contact customer service.

II. Uncontrollable Factors in Logistics Delivery:
International delivery services are provided by third parties. We cannot fully control delivery times, item restrictions, tariffs, and other factors. However, FunBay will make every effort to assist you in case of any issues.