The security of personal information of users (also known as "you" in this policy) is very important for the FunBay platform (hereinafter referred to as "us/FunBay"), and we attach great importance to your trust. We will protect the security and privacy of any personal information you provide us, and will only use the scenarios described here. If you have any questions, suggestions or opinions about the privacy policy, you can contact us at any time by accessing FunBay's online customer service system or FunBay's official service account.
Before using FunBay services, please carefully read and fully understand this policy. After confirming full understanding and agreement, please use the relevant services. By using the FunBay service, you agree to this privacy policy.
This privacy policy will help you understand the following content:
1. What is the scope of application of this policy?
2. What personal information do we collect from you?
3. What purpose will we use your personal information for?
4. How do we share, transfer, and disclose your personal information?
5. How do we use cookies and other similar technologies?
6. What rights do you have related to personal information?
7. How do we store your personal information?
8. How do we protect your personal information?
9. How do we protect minors?
10. Policy updates
11. Contact us
Appendix: Relevant definitions
1. What is the scope of application of this policy?
This policy applies to the FunBay platform, as well as the products and services related to Internet commodity purchase information and intermediary services provided to you by the platform operator in the form of websites, clients, applets and new forms with the development of technology.
Except for the information collection and use activities described in this policy, this policy does not apply to the scenario where purchasing service providers and logistics service providers independently provide services to you based on their own services on the FunBay platform, and they collect and use your personal information separately. At that time, you should comply with the personal information rules agreed upon between the purchasing service provider, logistics service provider, and you.
2. What personal information does FunBay collect from you?
We collect your personal information in order to provide and continuously improve our products and services. The following are the types of personal information we collect. You may choose not to provide certain information, but at that time, you may not be able to use many FunBay services:
(1) Information provided by you independently: We receive and store any information related to FunBay services provided by you, such as your name, gender, phone number, email, address, date of birth, PayPal account, Google account information, bank card, device ID, device type, photo, etc.
(2) Automatically Obtained Information: We will automatically collect and store certain types of information related to your use of FunBay services, such as your IP address, location, website login time, service order information, payment information, etc.
3. What purpose will we use your personal information for?
We use your personal information to operate, provide, develop and improve products, as well as the services we provide to our customers. These objectives include:
(1) User qualification acquisition and account maintenance. You need to provide us with your name, email, phone number, birthday, profile picture, country, language, gender information. If you wish to achieve quick login through third-party channels, you will need to provide your third-party account information separately, such as Apple account information and Google account information. You also allow us to collect and verify your aforementioned information so that we can identify your identity according to the legal requirements of your location and grant you FunBay user qualification and membership. Collecting the above information will help us provide you with services and provide you with necessary account security measures.
(2) Binding third-party platform accounts. If you need to bind your FunBay platform account with a third-party platform account, you need to authorize us to disclose your FunBay platform account information (including name, email, account ID) to the third-party platform and the owner of the third-party platform account that is required to be bound. If the third-party platform account that is required to be bound is not owned by you, you need to provide the decision information of the account owner to agree to your binding. You are solely responsible for the consequences of the aforementioned binding behavior.
(3) Binding of referral relationships. If a referral relationship is established between platform users due to the use of the FunBay platform user's "invitation code" function, both parties in the referral relationship should allow us to disclose the user's identity information (account ID, email) to each other. At the same time, the recommended party should allow us to disclose their service order information (order date, amount) on the FunBay platform to the recommending party, in order to verify the rights and interests of the recommending party.
(4) Access to information intermediary services. You need to provide us with your account information, password, bank account information, email, phone number, and device information so that we can identify your account identity, match purchasing service orders for you, and prompt the status of purchasing orders. If you need to search for sales information of third-party e-commerce platforms through product images, photography, and other functions, you should provide product images, and at that time, you should allow us to access the camera and photo permissions of your terminal device.
(5) Help you fulfill purchasing orders on behalf of others. You need to provide us with your mobile phone number, email address, tax number, order information, bank account, identity information, and address so that we can confirm the status and enforceability of your order. If you need to entrust a purchasing service provider to communicate with the seller about the purchasing specifications or characteristics of specific products, you need to provide necessary personal information (such as when using the "Help Me Select" function to purchase clothing products, you need to disclose your personal physiological information such as height, weight, chest circumference, etc. to us, as prompted by the FunBay platform). The above information is necessary for purchasing service providers and logistics service providers to provide services. Otherwise, your order may be deemed unfulfilled, ineffective, or unenforceable.
(6) Customer service and dispute resolution. When you contact us or request to participate in the dispute resolution of purchasing service orders, in order to ensure the security of your account and system, we need you to provide necessary personal information to verify your membership identity. For the convenience of contacting you, helping you solve problems as soon as possible, or recording the solutions and results of related issues, we may save your communication, communication/call records and related content (including account information, order information, other information you provide to prove relevant facts, or contact information you leave) with us. At that time, you should allow us to use the camera and photo permissions of your terminal device. If you provide inquiries, complaints, or suggestions regarding specific orders, we will use your account information and order information. In order to provide services and improve service quality as reasonably necessary, we may also use your other information, including the relevant information you provided when contacting customer service.
(7) Help you use promotional features. If you need to extract promotion revenue by using the promotion function of the FunBay platform, you need to provide us with your name, bank account number, and account opening bank information; If you accept promotion services from existing users on the FunBay platform, you should allow us to provide your name and the amount information of the purchase order to that user.
(8) Troubleshooting and improvement services. We may collect service log information such as your search, browsing, and viewing records on the FunBay platform, product information under your purchasing service order, payment time, amount, and channel information, so that we can analyze, evaluate, and repair the reliability, security, and stability of our system services.
(9) Recommendation and personalization. We may collect service log information such as your search and browsing history on the FunBay platform, purchasing service order information, and your review information so that we can evaluate your preferences and enhance your personalized experience.
(10) Comply with legal obligations. In some cases, we may collect and use your personal information to comply with the law. For example, in order to comply with legal requirements related to transaction security, intellectual property protection, anti money laundering, and anti commercial bribery, we will obtain information on your purchase order fulfillment and execution from the purchasing service provider, and verify your account information with the payment institution.
(11) Sending you a message. You should provide us with, or authorize us to use, the address, email, and phone number information you provide independently, so that the FunBay platform can send you information or legal documents (such as user agreements, platform rules, platform activities, etc.) regarding information services, platform operations, and the execution of orders between you and purchasing service providers.
(12) Advertising. We may need to collect and use your address, contact phone number, and email address for advertising on the FunBay platform and promoting services that you may be interested in.
(13) Risk control. You agree that we have the right to require you to provide us with the following personal information to ensure the security of your transaction or payment behavior: the product information under your order (product name, category), shipping information (recipient name, recipient phone number, recipient email, shipping address), device information (model, device fingerprint ID), and the bank card information you bound for payment (credit card holder name, bank card number, bank card expiration date, bank card CVV code, and bank card billing address). The above personal information will be provided to payment institutions or third-party organizations upon their request. We may also use your personal information to prevent and detect fraud and abuse to protect the security of you, our customers, and FunBay.
4. How do we share, transfer, and disclose your personal information?
Your information is an important component of our business, and unless otherwise specified in this policy, we will not transfer or sell your personal information to any third party.
(1) We will share your personal information with others according to the following rules:
Sharing with our affiliates: We may provide your personal identification information, order information, browsing and search records, and evaluation information to the affiliates of FunBay operators for their analysis and processing of personal information, in order to optimize our service content and improve our service efficiency.
Submit to third-party service providers: You agree that in order to facilitate the realization of your transaction, ensure transaction security, and prevent transaction risks, we will provide your order information, payment information, and product logistics information to the purchasing service providers, logistics service providers, payment institutions, and others who provide services to you.
Entrusting other parties to collect and process: You agree that we will entrust other parties to collect, store, and process your personal identity information, platform account information, and bank account information in order to ensure the security of your account and meet regulatory requirements. At that time, we will sign commission processing contracts with other parties and require them to fulfill their data security and protection obligations. We will also not violate the laws of your location and require the trustee to transfer personal information stored locally to us.
SDK Collaboration: To ensure the stable operation and functional implementation of the FunBay platform, allowing you to use and enjoy more services and features, our application may embed authorized partners' SDKs or other similar applications. We will conduct strict security checks on the application program interfaces (APIs) and SDKs used by authorized partners to obtain relevant information, and agree with the authorized partners on strict data protection measures to ensure that they handle personal information in accordance with this policy and any other relevant confidentiality and security measures. Unless the authorized partner obtains your consent separately.
Share your personal information and SDK instructions, please refer to the instructions at the end of this policy.
(2) We will transfer your personal information to others according to the following rules:
If we need to transfer personal information due to merger, division, dissolution, bankruptcy declaration, or business transfer, we will inform you of the recipient's name or contact information. The recipient will continue to fulfill this policy and other legal obligations. If the recipient changes the original processing purpose and method, they will obtain your consent again.
(3) We will only publicly disclose your personal information in the following circumstances:
1. Based on your voluntary choice and other separate consent, we may publicly disclose your personal information;
2. If we determine that you have violated laws and regulations or seriously violated relevant agreements and rules of the FunBay platform, or to protect the personal and property safety of platform users or the public from infringement, we may disclose personal information about you, including relevant violations and measures taken by the platform against you.
(4) When we cease operations, we will follow the following rules:
If we stop operating the FunBay platform or its products/services, we will promptly stop collecting your personal information. We will provide you with individual notifications or announcements of the cessation of operations, and delete or anonymize any personal information related to the platform or products/services that have been suspended.
5. How do we use cookies and other similar technologies?
We use cookies, pixels, and other technologies (collectively referred to as "cookies") to identify your browser or device. Cookies and similar device information identification technology are widely used in the Internet. When you use our services, we may use relevant technology to send one or more cookies or anonymous identifiers to your device to collect, identify, and store information about your access and use of this product. We promise not to use cookies for any purpose other than those stated in this privacy policy. We use cookies mainly to ensure the safe and efficient operation of products and services, which can help us confirm the security status of your account and transactions, and troubleshoot related abnormal situations such as crashes and delays. Meanwhile, we may use cookies to showcase information or features that you may be interested in, and optimize your advertising choices. You can manage cookies through browser settings.
The "Help" feature on most browsers will tell you how to prevent the browser from accepting new cookies, how to let the browser notify you when it receives new cookies, and how to block cookies. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. However, if this is done, certain preferences may need to be manually adjusted each time the site is visited, and certain features and services may not work properly.
6. What rights do you have related to personal information?
(1) You can check and correct your information through the following methods or contact customer service:
Log in to the FunBay website: https://www.FunBay.ai
Log in to the FunBay client: Settings ->Next to the avatar
(2) You can copy your information through the following methods or contact customer service:
Log in to the FunBay website: https://www.FunBay.ai
Log in to the FunBay client: Settings ->Next to the avatar
(3) You can delete your information in the following ways:
In the following situations, you can request us to delete personal information by canceling your account or contacting customer service:
A、 If our handling of personal information violates laws and regulations;
B、 If we collect and use your personal information without your explicit consent;
C、 If our handling of personal information seriously violates our agreement with you;
D、 If our processing objectives have been achieved, cannot be achieved, or are no longer necessary to achieve the processing objectives;
E、 If we stop providing products or services, or if the storage period has expired.
If we decide to respond to your deletion request, we will also notify as much as possible the parties who obtained your personal information from us, or the parties who obtained your personal information on our behalf, and require them to delete it in a timely manner (unless otherwise provided by laws and regulations, or if these parties have independently obtained your authorization).
When you or we assist you in deleting relevant information, due to applicable laws and security technology limitations, we may not be able to immediately delete the corresponding information from the backup system. We will securely store your personal information and restrict any further processing until the backup can be deleted or anonymized.
(4) Change authorization scope
You can change or revoke the scope of your authorization for us to collect and process your personal information by contacting our customer service on this platform. However, please note that for certain types of personal information, such as information necessary to implement basic FunBay functions or information necessary for us to fulfill legal obligations, we may not be able to respond to your request to change the scope of authorization. After you withdraw your authorization, we will no longer process the corresponding personal information. But your decision to revoke the authorization will not affect the personal information processing we have previously conducted based on your authorization.
(5) Account cancellation
You can apply to cancel your account through the following methods:
Log in to the FunBay website: https://www.FunBay.ai
Login to FunBay client: Settings
You can also contact customer service to apply for the cancellation of your account.
To protect the rights and interests of platform users and the security of orders, you may need to meet certain conditions to cancel your account. FunBay will notify you separately at that time. After you voluntarily cancel your account, we will stop providing you with products or services and delete, anonymize, or de identify your personal information in accordance with applicable laws.
(6) In response to your above request
If you need to assert your personal information rights or request FunBay to protect your personal information rights, you can contact us through customer service or directly appeal to our dedicated department for personal information protection. We will provide a response within 15 days.
To ensure the security of your account and personal information, when you make the above request to us, we may first verify your identity (such as increasing account verification, requesting you to provide a written request, or other reasonable means), and then process your request.
We may refuse requests for information that is not directly related to your identity, information that is repeatedly applied for without reasonable reasons, or requests that require excessive technical means (such as developing new systems or fundamentally changing current practices), pose risks to the legitimate rights and interests of others, or are unrealistic.
(7) Situations that do not require your authorization and consent
You are aware and agree that in the following situations, we do not need to obtain your authorization to transfer or disclose your personal information:
A、 According to your requirements, it is necessary for you to enter into or fulfill the contract: you can reach agreements with purchasing service providers, logistics service providers through FunBay to fulfill transaction, logistics or other service needs.
B、 Necessary for fulfilling legal duties or obligations: We may share your personal information in accordance with applicable laws and regulations, litigation, dispute resolution, or mandatory requirements from administrative and judicial departments, as well as other legal obligations.
C、 It is necessary to provide, within the scope permitted by laws and regulations, in order to safeguard the public interest, property safety, and protect you or other FunBay users, FunBay, FunBay's affiliates or partners from harm.
D、 To carry out news reporting, public opinion supervision, and other activities for the public interest, and to process personal information within a reasonable range.
E、 Within a reasonable range, handle your own publicly available personal information, or other legally disclosed personal information (such as legitimate news reports, government information disclosure, and other channels that legally disclose personal information).
F、 Other situations stipulated by laws and regulations.
7. How does FunBay store your personal information?
You agree that we will store your personal information in a secure address in accordance with applicable legal requirements, and we will only provide your personal information to foreign countries for the purpose necessary to fulfill the contract with you or for other legitimate processing reasons. For example, it is necessary to transfer your information overseas to facilitate the completion of services with overseas purchasing service providers, logistics service providers, or other third-party partners. In such cases, we will evaluate and make every effort to ensure that your personal information is adequately protected overseas in accordance with the legal requirements of your location.
You are aware and agree that if you cancel your account on FunBay, the maximum storage period for personal information under your account is three years. You may copy or download the information within the storage period in accordance with the relevant instructions of this policy. If the storage period is exceeded, FunBay may delete, anonymize, or deidentify the information.
8. How do we protect your personal information?
To ensure the security of your personal information, we have established a complete data security management system around the lifecycle of data, strengthening the protection of data security from various aspects such as management organization, security system, and operation process. We have established a dedicated department for personal information protection to be responsible for relevant security matters.
We have taken reasonable and feasible security measures that comply with industry standards, such as email verification codes, 2FA dynamic verification, password encryption storage, etc., to protect your information and prevent unauthorized access, public disclosure, use, modification, damage or loss of personal information. If our physical, technical, or management protective facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, we will promptly activate emergency plans and take reasonable and necessary measures to minimize the impact on you personally.
9. How does FunBay protect minors?
FunBay only provides services to individuals with full civil capacity. If you are a minor, you should ensure that your account registration and service usage have obtained the consent of your guardian.
You understand and agree that FunBay can only identify whether you are a minor based on the information you provide. FunBay has no obligation or ability to verify the authenticity of the information you provide. If you provide false information that leads to FunBay's incorrect identification, you shall bear the adverse consequences on your own.
For minor users, as their guardian, you agree to abide by the following rules and work together with us to protect the personal information of minors:
(1) We will strictly fulfill the obligations and responsibilities for protecting personal information of minors as stipulated by applicable laws and regulations, and collect and use personal information of minors with the consent of our guardians. We will not collect personal information of minors that is not related to FunBay services, and will not violate our agreement with you to collect or use personal information of minors.
In the process of registering and using FunBay services for minors, we will collect and use the personal information of minors in accordance with this policy on how to collect and use personal information. This information is essential to ensure the normal operation of FunBay services, and you must authorize us to collect and use it. If you refuse to provide, users will not be able to use FunBay services normally. Due to business needs, if it is necessary to collect and use personal information of minors beyond the agreed purpose and scope, we will obtain your explicit consent again.
Please note to the guardians of minors that the following personal information may contain sensitive personal information of you and the minors you are monitoring, such as name, ID number, communication records and content, as well as all personal information of the minors. Please make a cautious decision on whether to provide sensitive personal information of you and the minors under your supervision and use FunBay services; After agreement, the personal sensitive information of you and the minors under your guardianship will be processed in accordance with the purposes and methods described in this policy.
(2) We will store and take necessary security measures for the collected personal information of minors in accordance with other provisions of this policy.
(3) Unless we obtain your consent, we will not transfer or commercialize the personal information of minors abroad;
(4) We have the right to verify the identity of your guardian when you claim the personal information rights of underage users. If FunBay believes that your identity is questionable, we have the right to refuse your request.
(5) We will strictly protect any personal information belonging to children as sensitive personal information.
10. Policy updates and others
FunBay will continuously adjust this privacy policy based on changes in applicable laws and regulations, adjustments to business operations, and the need to protect your rights. The adjusted privacy policy will be communicated to you through platform announcements or by email. You should regularly check the FunBay platform to be aware of recent changes. Unless otherwise stated, our current privacy policy applies to all information we have about you and your account.
This privacy policy will be interpreted in accordance with the laws of mainland China. You have the right to file a lawsuit with a court of competent jurisdiction in the defendant's place of residence to seek a solution to any dispute regarding this privacy policy.
11. Contact us
You can contact us through the following methods, and we will reply to your request within 15 days:
If you have any questions, opinions or suggestions regarding the content of this policy, you can contact us through contact@funbay.ai Contact us
Appendix: Relevant definitions
FunBay platform: refers to the FunBay website (domain name: www.FunBay. ai), FunBay client and FunBay business carrier in other forms of the Internet.
Related party: refers to a subsidiary or subsidiary of FunBay, or a company controlled by the same actual controller.
Personal information: Various information related to identified or identifiable natural persons recorded in electronic or other forms, excluding anonymized information.
Sensitive personal information: Sensitive personal information refers to personal information that, once leaked or illegally used, can easily lead to the infringement of the personal dignity of natural persons or the endangerment of personal and property safety, including biometric identification, religious beliefs, specific identities, medical health, financial accounts, travel trajectory information, as well as personal information of minors under the age of fourteen.
Children: Refers to minors under the age of fourteen.
Device information: including device identifiers (Android ID, IMEI), variable identifier (IDFA, OAID, GAID) application information, device parameters and system information (device type, device model, operating system, device sensor, hardware serial number, and hardware related information), device network environment information (IP address, WLAN (Wi Fi) information, Bluetooth information, base station information, and other network related information, WLAN MAC only collects after applying for location permission), operator information, and communication information of broadcast components.
Service log information: including browsing records, search query records, favorites, adding to shopping cart, transactions, after-sales, following and sharing information, publishing information, as well as IP address, browser type, telecommunications operator, language of use, access date and time.
Deidentification: refers to the process in which personal information is processed so that it cannot identify a specific natural person without the need for additional information.
Anonymization: refers to the process in which personal information cannot be processed to identify specific natural persons and cannot be restored.
Attachment: Other parties sharing and receiving your personal information, as well as an explanation of the SDK
FunBay Partner Sharing Instructions
The purpose of providing partner information is through privacy policies or official websites
The name, contact phone number, email address, and bank account of the purchasing service provider (whose name can be found in the purchasing service order) are provided independently by the platform system for achieving and fulfilling the purchasing service order. This policy and the purchaser's own policies are applicable
Logistics service provider (name in logistics service order) name, delivery address, email, mobile phone number, order information Logistics service order fulfillment platform system independently provides applicable policies and logistics provider's own policies
PayPal Pte. Ltd.'s name, bank account, opening bank, email, phone number, IP address, device type, product information under the order (product name, category), shipping information (recipient name, recipient phone number, recipient email, shipping address), and device information (device brand, model, device fingerprint ID); Bank card information (credit card holder name, bank card number, bank card expiration date, bank card CVV code, bank card billing address) is provided by the payment service, risk prevention and control platform system independently, and third-party payment institutions provide policies applicable to the payment service provider to which you choose the payment method
FunBay's name, contact phone number, email address, and order information are provided independently by the technical and operational service platform system of this platform, which is applicable to this policy
contact@funbay.ai
